STUDY: Delivery and Mobile Ordering Here to Stay
Delivery and mobile ordering from restaurants existed prior to COVID-19, but the pandemic really encouraged restaurant operators to step up their game. According to TD Bank’s 2021 Restaurant Franchise Pulse Survey, which polled 251 restaurant franchise owners in the U.S. between November 10-22, 2021, 72% of operators invested in delivery and mobile/online ordering early on in the pandemic to boost revenue during the mandated stay-at-home orders. And fortunately those investments have paid off, because according to the survey, the popularity of these offerings is here to stay...
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